- info@fst.edu.au
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- RTO Code: 46606
Home › Complaints & Appeals
Things may not go to plan. Here’s how we make it right.
We acknowledge every complaint or appeal within 2 business days.
We aim to resolve it within 20 business days.
You can bring a support person to any meeting.
Most issues are resolved quickly by speaking directly with a trainer or our Student Services office. For a formal complaint or appeal — including about an assessment result — you can lodge it directly with our Student Services office.
Your enrolment is protected. Raising a complaint will not affect your assessment outcomes or your enrolment. Students will not suffer any disadvantage, penalty, or change to enrolment because they have made a complaint or appeal.
You can request an independent review by a suitably qualified person outside FST, at no cost. You can also contact the National Training Complaints Hotline at any time — a free, national service for reporting concerns about vocational education and training providers (13 38 73).
Talk to us confidentially — we respond within one business day.